Shipping & Return

Puffin Delivery Service
We are growing, and our puffins are ready to take your deliveries to your doorstep. 
Shipping Locations
We currently ship from Toronto to across Canada and look forward to expanding our reach.  We do not ship internationally at this time. 
We have invested in eco-friendly durable, clean packaging to protect your products so they can arrive safe and clean.
Shipping Standards
We strive to confirm your orders within 1 business day. Once shipped, you will receive tracking information. Most packages should arrive within 1-2 for Ontario and 3-5 business days thereafter for Canada. 
Returns / Support
Due to the nature of the products we sell, like perishable goods (eye drops, vitamins) and personal hygiene items (eye masks, eyelid wipes), we do not accept returns. Refunds are less any shipping fees to return the item and credited back to the original method of payment usually within 5-7 business days dependent on the payment provider. If you have questions or need to change a product prior to shipping or are unhappy with the product, please email us at We would be happy to assist you.  
Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.